When do I receive my account or securities account statement?
You receive statements from us for all account and securities account transactions. These are provided to you free of charge as PDF documents in your digital mailbox. There you can view or download the documents at any time.
More questions in “Managing your account”
How can I update my WpHG information?
To do so, please notify us of your changes in writing and without any particular format, either by email or by post. If you choose to do so by post, please send the signed document to our address:
quirion AG
c/o Avaloq Sourcing (Europe) AG
Postfach 10 04 61
04004 Leipzig
If you have any questions, call us (+49 (0)30 89 201 - 400) or send us an email at info@quirion.de
When is the investment amount credited after closing the portfolio or terminating?
You can place an order to close your portfolio at any time. We then sell your portfolio holdings and close the portfolio.
quirion invests only in liquid securities. Nevertheless, in exceptional situations (such as the US mortgage crisis) it may take longer before you receive your money.
All amounts that have not been collected by direct debit within the last eight weeks are available to you immediately after the sale. Due to the applicable direct debit agreement, which includes an eight-week right of revocation, we will only transfer the money that is still within this period to the reference account once the period has expired.
Can I top up my quirion portfolio?
You can top up your quirion portfolio at any time and by any amount. The process will take a few days. If you have selected “direct debit” as your payment method: Should you wish to close your quirion portfolio within eight weeks of the top-up, we will only transfer the top-up amount to you after the eight weeks have elapsed, due to the direct debit agreement and the associated rules on the return period for a direct debit.
What is the digital mailbox? Are there any costs?
In our digital mailbox you will find all account and securities account notifications as well as customer information. They are available for download online in PDF format. The documents are stored permanently in the online archive. You will no longer receive these letters by post. No costs are incurred in doing so. You can use our mailbox free of charge.
When will I see my investment in the portfolio management area?
Once your investment amount has been paid in, we invest it in the strategy you have chosen. Please understand that this can take a few days. After the securities have been booked, your investment will be displayed in the portfolio management area.
How can I change my stored reference account?
You can change the reference account you have stored with us at any time. To do so, please download the “Change of personal data” form. You can also find it at quirion.de/formulare. Send us the completed and signed order by post or as an attachment by email to info@quirion.de. We will take care of the rest.
How do I change my mobile number?
You can change the mobile number we have on file at any time. You can submit this request to us online, from within your personal logged-in area. We will then verify your new mobile number. You are also welcome to submit this request to us in writing. To do so, please download the „Change of personal data“ document from the download area, fill it out, sign it, and send it back to us. We will take care of the rest.
How do I change my personal data?
You can conveniently change your personal details and registered address in your personal login area.
If you also wish to change, for example, your email address or other sensitive data, please download the "Change of personal data" form. You can also find it at quirion.de/formulare. Send us the completed and signed request by post or as an attachment by email to info@quirion.de. We will then take care of everything else for you.
Just ask.
quirion.ai answers around the clock. Or write to us and we will get back to you personally.